Customer Relations Specialist
Maryland Heights (MO) Parks & Recreation

Description: The City of Maryland Heights is seeking a full-time Customer Relations Specialist to work the front desk at the Community Center. This position takes registrations, makes reservations, sells memberships, answers phones, and assists patrons.  Additionally, the Customer Relations Specialist acts as the Supervisor on Duty when directed.

Pay Range: $24.07/hr - $30.68/hr

DUTIES & RESPONSIBILITIES

Acts as the Supervisor on Duty for the Community Center during hours of operation.

Works in a cooperative or assisting manner for the constant improvement of all aspects of the Maryland Heights Parks and Recreation Department.

Takes registration for programs, pavilion, and facility reservations.

Sells memberships and creates ID cards.

Collects fees and processes paperwork through dedicated software.

Prepares deposits.

Opens and closes the front desk operations and is responsible for cash management.

Answers telephone and responds to customer inquiries and complaints.

Assists in the implementation of special events.

Sets up gym activities.

Conducts facility tours.

Supports emergency response as needed.

Other duties as assigned.

MINIMUM QUALIFICATIONS

High school diploma or equivalent required; 1-2 years of related experience or experience in a municipal government setting preferred. Must have the ability to multitask in a fast-paced environment with frequent interruptions, good keyboarding skills, proficiency using Microsoft Office suite, and the ability to learn new software. Must have the ability to establish and maintain effective working relationships. Must have effective verbal and written communication skills and the ability to deal with the public in a courteous and professional manner.

CONTACT

Applicants can access and complete the City application here. Applications may be faxed to 314-738-2422, mailed to Human Resources at 11911 Dorsett Road, Maryland Heights, MO  63043, or emailed to hr@marylandheights.com.  Along with the application, applicants should submit the names and contact information of at least three references who are not related.

EOE: Minority/Female/Disabled/Vet

The City of Maryland Heights conducts drug testing in accordance with 49 C.F.R. PARTS 40, Part 29, and 655 as Amended, and FMCSA 382.

Deadline for Applying: Open until filled